Customer support voice AI QA

Is your agent actually resolving anything? Score your calls free.

Containment is not resolution. Connect your platform and Roark scores what your customers actually heard — on the audio, not just the words. Start at $0. No card.

64+ audio-native metrics $0 to start, no card SOC 2 Type II · HIPAA BAA

Five ways this goes wrong on a real call.

Every one of these is named on Roark's own customer support page. We did not invent the failure modes — we just put them in front of the person who owns them.

Vanity containment

The agent closed the call without solving anything and logged it as contained. The customer calls back in an hour. Real resolution — not hang-up rate — is the metric that matters, and it's the one most teams never score.

The dropped handoff

The escalation that went nowhere. The customer explains it all again, from the top.

The confident wrong answer

Fluent, fast, and incorrect. The worst possible combination on a support line.

The loop that won't end

The same three turns, four times. Roark scores repetition directly.

The slow boil

The caller getting quietly angrier while the transcript stays perfectly polite.

64+ metrics out of the box. Infinite custom.

Roark reads emotion, vocal stress, pace and interruptions off the waveform — not off a transcript that already threw the audio away. These are the ones that matter for customer support.

Task successDe-escalationRepetitionHallucinationEmotionEscalation handling ∞ custom · your rules

Catch it, fix it, prove the fix.

The improvement loop, end to end. Connect in an afternoon; no rip-and-replace of your stack.

Connect

Paste your API key for Vapi, Retell, LiveKit, Pipecat or ElevenLabs. Production calls stream in on their own.

Score

Every call scored on 64+ audio-native metrics — pronunciation, emotion, pace, interruptions, dead air.

Simulate

Prove the fix against hundreds of scenarios, 45 languages, real accents and background noise — before you ship it.

Verify

Watch the metric move on live calls. Ship with evidence, not vibes.

Score your calls. Start at $0.

Tell us where you are and what you do, and we'll set you up. No card, no sales call.

Work email

Phone number

Country

Your role

LeadershipFounder, product, ops, compliance EngineerBuilding or running the agent

By submitting you agree to be contacted about Roark. Customer support · we'll never call the number for anything else.

What you get, before you pay anything.

$50 of free credit — enough to score real production calls and run real simulations.
No credit card. Start at $0. Self-serve — no demo booking below Enterprise.
One API key to connect. Vapi, Retell, LiveKit, Pipecat, ElevenLabs — calls stream in on their own.
Bring a recording. We'll score it live on the call.

SOC 2 Type II — independently audited.
HIPAA — BAA available, PHI handling, zero-data-retention options.
Annual third-party pen tests. ISO 27001 in progress.