Home services voice AI QA

Is your agent booking jobs you can't deliver? Score your calls free.

Wrong quotes, promised time slots, commitments your techs never agreed to. Connect your platform and Roark scores every call in minutes. Start at $0. No card.

64+ audio-native metrics $0 to start, no card SOC 2 Type II · HIPAA BAA

Five ways this goes wrong on a real call.

Every one of these is named on Roark's own home services page. We did not invent the failure modes — we just put them in front of the person who owns them.

The “Eighty” vs “Eighteen” address

One misheard address and the truck rolls to the wrong house. That is a wasted day, not a bad transcript.

The wrong arrival window

The slot the agent promised is not the slot dispatch has. The customer finds out by waiting.

The price you can't honor

A quote invented on the call that your tech has to walk back on the doorstep.

Dead air on the emergency call

A burst pipe and four seconds of silence. Roark measures dead air and response time on the audio.

The pushy add-on tone

The upsell that reads as pressure. It closes today and costs you the review tomorrow.

64+ metrics out of the box. Infinite custom.

Roark reads emotion, vocal stress, pace and interruptions off the waveform — not off a transcript that already threw the audio away. These are the ones that matter for home services.

Address captureWindow accuracyQuote integrityService-type matchSlot confirmationResponse timeDead air ∞ custom · your rules

Catch it, fix it, prove the fix.

The improvement loop, end to end. Connect in an afternoon; no rip-and-replace of your stack.

Connect

Paste your API key for Vapi, Retell, LiveKit, Pipecat or ElevenLabs. Production calls stream in on their own.

Score

Every call scored on 64+ audio-native metrics — pronunciation, emotion, pace, interruptions, dead air.

Simulate

Prove the fix against hundreds of scenarios, 45 languages, real accents and background noise — before you ship it.

Verify

Watch the metric move on live calls. Ship with evidence, not vibes.

Score your calls. Start at $0.

Tell us where you are and what you do, and we'll set you up. No card, no sales call.

Work email

Phone number

Country

Your role

LeadershipFounder, product, ops, compliance EngineerBuilding or running the agent

By submitting you agree to be contacted about Roark. Home services · we'll never call the number for anything else.

What you get, before you pay anything.

$50 of free credit — enough to score real production calls and run real simulations.
No credit card. Start at $0. Self-serve — no demo booking below Enterprise.
One API key to connect. Vapi, Retell, LiveKit, Pipecat, ElevenLabs — calls stream in on their own.
Bring a recording. We'll score it live on the call.

SOC 2 Type II — independently audited.
HIPAA — BAA available, PHI handling, zero-data-retention options.
Annual third-party pen tests. ISO 27001 in progress.