INTERNAL — NOT FOR PUBLIC TRAFFIC. Phase 2 proposal for James. Form writes to D1; no live traffic until Roark signs off.
§00 · Hospitality

Is your agent losing bookings on the phone? Score your calls free.

Missed reservations, wrong availability, calls that frustrate guests into hanging up. Connect your platform and Roark hears every one. Start at $0. No card.

Start free → See what breaks
64+ audio-native metrics $0 to start, no card SOC 2 Type II · HIPAA BAA
call_hospitality_0412.wav · scored in 8s
Booking accuracy king ≠ twin fail
Noise robustness 0.44 fail
Warmth 0.81 pass
Already scoring calls for Google AT&T BCG Spectrum
§01 · What breaks

Five ways this goes wrong on a real call.

Every one of these is named on Roark's own hospitality page. We did not invent the failure modes — we just put them in front of the person who owns them.

The accent it could not parse

Guests call in Gulf Arabic, Brazilian Portuguese, or South Indian English. Roark tests all of it — 45 languages, real accents, real noise.

The wrong room, confidently confirmed

A king suite promised, a twin delivered. Confirmed on a recording.

Warm request, robotic reply

The guest wants to feel welcome. The agent sounds like a form.

The suite it never offered

The upgrade that was there and never mentioned. Revenue that quietly never happened.

Drowned out by the lobby

A loud room, and the agent stops understanding. Roark tests under noise before your guests find the limit.

Source: roark.ai/industries/hospitality

§02 · What Roark checks

64+ metrics out of the box. Infinite custom.

Roark reads emotion, vocal stress, pace and interruptions off the waveform — not off a transcript that already threw the audio away. These are the ones that matter for hospitality.

Booking accuracyAccent clarityWarmthUpsell captureNoise robustnessLanguage matchCode-switching ∞ custom · your rules
§03 · How it works

Catch it, fix it, prove the fix.

The improvement loop, end to end. Connect in an afternoon; no rip-and-replace of your stack.

01

Connect

Paste your API key for Vapi, Retell, LiveKit, Pipecat or ElevenLabs. Production calls stream in on their own.

02

Score

Every call scored on 64+ audio-native metrics — pronunciation, emotion, pace, interruptions, dead air.

03

Simulate

Prove the fix against hundreds of scenarios, 45 languages, real accents and background noise — before you ship it.

04

Verify

Watch the metric move on live calls. Ship with evidence, not vibes.

§04 · Start free

Score your calls. Start at $0.

Tell us where you are and what you do, and we'll set you up. No card, no sales call.

By submitting you agree to be contacted about Roark. Hospitality · we'll never call the number for anything else.

What you get, before you pay anything.

  • $50 of free credit — enough to score real production calls and run real simulations.
  • No credit card. Start at $0. Self-serve — no demo booking below Enterprise.
  • One API key to connect. Vapi, Retell, LiveKit, Pipecat, ElevenLabs — calls stream in on their own.
  • Bring a recording. We'll score it live on the call.
SOC 2 Type II — independently audited.
HIPAA — BAA available, PHI handling, zero-data-retention options.
Annual third-party pen tests. ISO 27001 in progress.