Retail voice AI QA

Is your agent giving wrong answers about orders? Score your calls free.

Wrong prices, bad stock info, refund promises that don't match policy. Connect your platform and Roark scores every call in minutes. Start at $0. No card.

64+ audio-native metrics $0 to start, no card SOC 2 Type II · HIPAA BAA

Five ways this goes wrong on a real call.

Every one of these is named on Roark's own retail page. We did not invent the failure modes — we just put them in front of the person who owns them.

The 60-day return that was 30

Your support agent has to quote the return policy right. It quoted double. That is now a promise on a recording.

Invented stock

In stock, confidently, for an item you do not have. The refund and the review both follow.

Passed in July, cratered on Black Friday

Quality that holds at normal volume and collapses at peak. Roark tests under peak load before peak arrives.

Cheerful at a furious caller

Relentless brightness at someone who is done. Tone mismatch is measurable.

Off-brand voice

The agent that stops sounding like you, one release at a time.

64+ metrics out of the box. Infinite custom.

Roark reads emotion, vocal stress, pace and interruptions off the waveform — not off a transcript that already threw the audio away. These are the ones that matter for retail.

Policy accuracyStock accuracyOrder-detail accuracyRefund eligibilityBrand voicePeak-load health ∞ custom · your rules

Catch it, fix it, prove the fix.

The improvement loop, end to end. Connect in an afternoon; no rip-and-replace of your stack.

Connect

Paste your API key for Vapi, Retell, LiveKit, Pipecat or ElevenLabs. Production calls stream in on their own.

Score

Every call scored on 64+ audio-native metrics — pronunciation, emotion, pace, interruptions, dead air.

Simulate

Prove the fix against hundreds of scenarios, 45 languages, real accents and background noise — before you ship it.

Verify

Watch the metric move on live calls. Ship with evidence, not vibes.

Score your calls. Start at $0.

Tell us where you are and what you do, and we'll set you up. No card, no sales call.

Work email

Phone number

Country

Your role

LeadershipFounder, product, ops, compliance EngineerBuilding or running the agent

By submitting you agree to be contacted about Roark. Retail · we'll never call the number for anything else.

What you get, before you pay anything.

$50 of free credit — enough to score real production calls and run real simulations.
No credit card. Start at $0. Self-serve — no demo booking below Enterprise.
One API key to connect. Vapi, Retell, LiveKit, Pipecat, ElevenLabs — calls stream in on their own.
Bring a recording. We'll score it live on the call.

SOC 2 Type II — independently audited.
HIPAA — BAA available, PHI handling, zero-data-retention options.
Annual third-party pen tests. ISO 27001 in progress.